Last updated: 21/01/2025
At Silver Bullet Health, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (UK).
1. Information We Collect
We collect the following types of information:
- Personal Identification Information: This includes your name, email address, and other contact details when you sign up for newsletters, contact us, or participate in other forms on the website.
- Non-Personal Identification Information: We may collect information about your device, browser type, and usage patterns through cookies and analytics tools.
- Cookies: Our website uses cookies to improve your experience and track website usage.
2. How We Use Your Information
We use your information to:
- Provide and improve our services: To deliver content, features, and services you request, and to enhance your user experience.
- Respond to your inquiries: To reply to any questions, feedback, or issues you raise with us.
- Send emails: For updates, promotions, and newsletters (with the option to unsubscribe at any time).
- Analyze website usage: To improve the functionality of our website and understand how users interact with it.
3. Legal Basis for Processing Your Information
Under GDPR, we must inform you of the legal basis for processing your personal data. We process your personal information based on the following grounds:
- Consent: Where you have given us consent to send marketing communications, newsletters, or updates.
- Contractual Necessity: Where the processing is necessary for the performance of a contract (e.g., to respond to your inquiries or provide customer support).
- Legitimate Interests: We may process your data for legitimate business interests, such as improving website functionality or analyzing user behavior, provided these interests do not override your rights and freedoms.
4. How We Protect Your Information
We employ various security measures, including secure servers and encryption, to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.
5. Third-Party Disclosure
We do not sell or rent your personal information. However, we may share non-personal data with third-party partners for marketing, advertising, or analytics purposes. We also use trusted third-party services (e.g., email providers, payment processors) to operate our website and business. These third parties are required to protect your information in accordance with GDPR.
6. Cookies and Tracking Technologies
We use cookies to enhance user experience and analyze site traffic. Cookies help us remember your preferences and provide personalized content. You can control cookie settings through your browser, but disabling cookies may affect certain functionalities on the site.
7. Your Data Protection Rights Under GDPR
As a resident of the UK, you have the following rights under GDPR concerning your personal data:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You can request corrections to any inaccurate or incomplete personal data we hold.
- Right to Erasure: You may request that we delete your personal data under certain conditions (e.g., when it is no longer necessary for the purposes it was collected).
- Right to Restrict Processing: You may request that we limit the processing of your personal data in specific situations.
- Right to Data Portability: You can request your personal data in a structured, commonly used, and machine-readable format.
- Right to Withdraw Consent: You may withdraw your consent for data processing at any time. This will not affect the legality of processing based on consent before its withdrawal.
To exercise these rights, please contact us at [email protected]. If you believe we have not addressed your concerns, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority.
8. Children’s Privacy
Silver Bullet Health does not knowingly collect data from children under the age of 18. If we become aware that we have collected such data, we will take immediate steps to remove it. If you believe we may have collected information from a minor, please contact us.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted here, and the date of the latest update will be indicated at the top of the page. We encourage you to review this policy periodically to stay informed about how we are protecting your data.
10. Contact Information
If you have any questions or concerns regarding this Privacy Policy or wish to exercise your data protection rights, please contact us at:
Email: [email protected]
11. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the United Kingdom and the General Data Protection Regulation (GDPR).